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Jatin Jhalani
Jatin Jhalani

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Nov 14, 2021

Building chatbot for customer support

I’ve helped transition our support team from call support to chat support. After experiencing chat support offered by different companies and building one myself, I have gained some insights on chat support. This write-up will be helpful for people planning to migrate to chat support. I am going to divide…

Chatbot Design

5 min read

Building chatbot for customer support
Building chatbot for customer support

Sep 22, 2021

Understanding Bharat Bond ETF

What is Bharat bond ETF? Bharat bond ETF invests in public sector bonds that have a AAA credit rating. The fund is listed on NSE, and you can buy/sell the units at any time. There are multiple ETFs for different maturity periods. The fund selects bonds such that the ETF and the bond maturity period…

Bonds

2 min read


Jul 3, 2021

A framework for testing product ideas

We are good at falling in love with our ideas and converging on them fast, that is a problem. I believe that we should generate many ideas, kill most of them and let the few good ideas survive and flourish. A FRAMEWORK FOR TESTING PRODUCT IDEAS STEP 1 — Figure out which opportunity (customer needs and desires) does your idea address Is this opportunity important to your customers? How big is…

Product Management

2 min read


Jan 30, 2021

What is a payment gateway(PG) wrapper and why should your company have one?

If you are tired of low payment success rates, user drop-offs in the payment journey, or spending a high % of the revenue on PG commissions this post offers some help. …

Payments

2 min read

What is a payment gateway(PG) wrapper and why should your company have one?
What is a payment gateway(PG) wrapper and why should your company have one?

Jan 9, 2021

How to give a quick boost to your play store ratings

It is difficult to maintain a 4+ rating on the play store especially if you don’t know how the rating is calculated? The rating is based on a weighted average method with the most recent reviews getting the highest weightage. …

Ratings

3 min read

How to give a quick boost to your play store ratings
How to give a quick boost to your play store ratings

Jun 9, 2020

Using RFM to optimize marketing spends

What is RFM? RFM stands for recency, frequency and monetary value. Recency — Time since the customer made his last purchase Frequency — How many times does a customer makes a transaction in a defined time period Monetary — What is the average value of the transaction for a customer …

Rfm

4 min read

Using RFM to optimize marketing spends
Using RFM to optimize marketing spends

Published in Analytics Vidhya

·May 2, 2020

A practical approach to unsupervised anomaly detection

In this post, we are going to perform unsupervised anomaly detection using isolation forest and k-means clustering on a real-life example. Background — There is a bicycle sharing startup that charges its customers for each ride based on the distance traveled. The distance is calculated from three sources — through…

Isolation Forests

4 min read

A practical approach to unsupervised anomaly detection
A practical approach to unsupervised anomaly detection

Published in Analytics Vidhya

·Apr 25, 2020

Understanding isolation forest technique for anomaly detection

What are anomalies? In a dataset, anomalies are a set of data points that are characteristically different from the normal data points. The idea behind isolation forest — Since anomalies are few and different from the normal data points if we make random partitions on a data set the chances…

Anomaly Detection

3 min read

Understanding isolation forest technique for anomaly detection
Understanding isolation forest technique for anomaly detection

Apr 19, 2020

How risky is your stock portfolio?

You might have a stock portfolio but no means to track if your portfolio is well diversified. You might have an intuition but most probably, if someone were to ask you to quantify the portfolio risk you might not be able to answer. So, let's try to get the answer…

Risk

3 min read

How risky is your stock portfolio?
How risky is your stock portfolio?

Apr 11, 2020

How to build an effective customer support team for your startup?

Customer support is an integral part of any company because it is through customer support we identify the most common issues faced by the customers, understand loopholes in the existing product or process, gauge customer satisfaction with the services being offered. …

Startups In India

7 min read

How to build an effective customer support team for your startup?
How to build an effective customer support team for your startup?
Jatin Jhalani

Jatin Jhalani

Creating value through data one post at a time https://www.linkedin.com/in/jatinjhalani/

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